Universal Glossary

With over 500+ proprietary terms, acronyms, and technical workflows scattered across the organization, the "cognitive load" on new hires and cross-functional teams was unsustainable. Information was siloed, and the lack of a single source of truth led to costly misunderstandings in high-stakes environments.

I believe that onboarding isn't just about training - it's about belonging. This project demonstrates my commitment to creating inclusive learning environments where every associate has the tools to understand the conversation on Day One.

I architected a solution to transform this 500-term "data dump" into a streamlined, searchable intelligence tool:

• Tier 1: Data Normalization (Excel) - Performed a massive audit to categorize and define 500+ entries, ensuring consistency in proprietary language.

• Tier 2: Searchable Infrastructure (SharePoint) - Migrated the database to SharePoint, leveraging metadata and filtered views to allow users to find specific terms in seconds rather than scrolling through documents.

• Tier 3: Accessibility Layer (PowerApps Architecture) - Designed the mobile-first UX logic, ensuring that even with 500+ entries, the interface remained intuitive and "light" for the end-user.

The Result: Scalable Institutional Intelligence

The system didn't just store words; it indexed the company’s collective expertise. My architecture was adopted by the Knowledge Management team as the foundation for their proprietary software support tool.

Click the video below to understand the "why" behind this project.